Building & Managing A World-Class IT Help Desk | Best Practices & Strategies for IT Support Teams | Improve Customer Service & Efficiency in Tech Support" 使用场景: Ideal for IT managers, help desk professionals, and business owners looking to enhance their IT support operations and deliver exceptional customer service.
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Description
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
Reviews
- Verified Buyer
I bought this book a few years ago and I'd recommend it for someone who's NEW to managing a Help Desk and sort of getting thrown into it. The book didn't necessarily give me the answers, but it gave me the frameworks and ideas to see how others have solved Help Desk issues before me. I bought several Help Desk How To's and this one was my favorite.
